FAQ

Signing up is quick. Create an account with your email, choose a password, and verify your email address. The sign-up reward typically activates automatically after email verification; for example, new players often receive 350,000 Gold Coins (GC) plus 1 Sweeps Coin (SC) as part of the welcome package. No bonus code is usually required. Remember: Gold Coins are for entertainment and have no cash value, while Sweeps Coins can be redeemed after meeting playthrough rules. If your welcome reward doesn’t appear, check your verified email and the “Promotions” or “Buy” section, then contact live chat or support@scarletsandscasino.com for help.

The “Extra 100% Welcome Drop” is one of Scarlet Sands’ advertised welcome offers. Most welcome promotions are applied automatically on sign-up and email verification; no code is typically required. The site also provides the standard sign-up credits (GC and SC) as part of the sweepstakes model. Always read the offer terms in the promotions area for any special activation steps or opt-ins. If you don’t see the Welcome Drop, contact support via live chat or email for clarification.

Scarlet Sands rarely requires codes for no-deposit offers because many free credits are granted automatically. Daily and timed promotions like Daily Blaze, Desert Dice, and Royal Wheels often credit GC and SC without a code. Referral bonuses use a unique referral link rather than a code. If a code is ever needed, it will be listed clearly in the promotion details. For quick answers, check the Promotions page or reach out to live chat.

Scarlet Sands operates on a sweepstakes model: you can purchase Gold Coins (GC) using Visa or MasterCard in USD, or receive free GC/SC through promotions. To redeem Sweeps Coins (SC) for cash, you’ll need to meet the SC redemption requirements and minimums. For ACH or Push-to-Card cash withdrawals, a typical minimum is 100 SC. Freeplay SC redemptions tied to gift cards may have lower maximums. General cashout limits: $25 SC for certain gift-card redemptions, and up to $100 SC for cash/bank withdrawals in many standard redemptions. The “Redeem” option appears in the BUY section after qualifying activity. Processing times vary by method; contact support for specifics on your withdrawal.

Wagering requirements for Sweeps Coins (SC) at Scarlet Sands are generally 1x. That means you must wager the SC amount one time on eligible games before requesting redemption. Gold Coins (GC) have no cash value and are used for entertainment play. Game contribution: nearly all slot and fish-style games count toward the 1x playthrough, while table games typically do not contribute. Always review the specific promotion terms before playing.

Yes. Scarlet Sands is designed to work on modern mobile browsers for iOS and Android devices. You can play slots, fish games, and many promotions directly in your phone or tablet browser without a separate download. Performance is best on updated browsers and devices. If you experience issues, clear your browser cache, ensure your OS and browser are current, and try switching networks or devices. Contact support if problems persist.

Scarlet Sands features titles from providers like Netgame and Novomatic, focusing heavily on slots and fish-style games. Most promotions allow play on nearly all slot and fish games. Table games, when available, usually do not contribute to Sweeps Coin wagering requirements. For RTP and volatility specifics, check the game info screen or provider pages. If you want recommendations, see our Scarlet Sands Casino review for top slot picks and provider details.

Scarlet Sands operates using a sweepstakes model, offering free Sweeps Coins and optional Gold Coin purchases rather than traditional real-money casino services in all jurisdictions. The service is restricted in several U.S. states. Current restrictions include: Connecticut, Delaware, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, Rhode Island, Washington, West Virginia, and Wyoming. Because licensing and availability can change, check the site’s Terms of Use and state availability page before signing up. If you’re unsure about legality in your area, contact support or consult state regulations.

To complete verification, Scarlet Sands may request government-issued photo ID (driver’s license or passport), proof of address (utility bill or bank statement), and a selfie for identity confirmation. Verification protects your account and enables withdrawals. Review times vary, but typical processing is 24–72 hours after documents are submitted. If verification takes longer, contact support@scarletsandscasino.com or use live chat for status updates.

Start with these steps: refresh the page, clear your browser cache, try a different browser or device, and check your internet connection. If you’re using a VPN or ad blocker, disable it and try again. If the problem continues, take a screenshot, note the error message and the time it occurred, and contact live chat or email support@scarletsandscasino.com. Provide your account username and the steps to reproduce the issue for faster help.

Scarlet Sands uses industry-standard security practices to protect player data, including encrypted web connections (SSL/TLS) and secure payment processing for Visa and MasterCard transactions. The site follows standard privacy and data protection procedures to store and handle personal information safely. For extra safety, use a strong, unique password, enable any offered account protections, and monitor your account activity. If you suspect unauthorized access, change your password and contact support immediately.

Scarlet Sands encourages balanced play and offers tools like deposit limits, time-outs, and self-exclusion options to help you stay in control. Set limits based on what you can afford, take breaks when needed, and use self-exclusion if you need a longer pause from play. If gambling feels like a problem, seek help from qualified organizations in your area. The site’s Responsible Gambling page and support team can point you to additional resources and steps to stay safe.